The Detmold Group is an innovative, Australian family owned business supplying some of the world’s largest iconic brands with packaging solutions. With a history of success and strong growth trajectory, we draw on our world class manufacturing facilities in Australia, Indonesia, China, Vietnam, the Philippines, India and South Africa to supply our 22 sales offices in servicing the Asia Paciļ¬c region, Europe / UK, the Middle East, Africa and the Americas.
Due to our strong continued growth and internal promotions, we are seeking outstanding individuals for these pivotal roles that will ensure the business delivers on our forward agenda. Market innovation of our brands and products and ensuring we deliver on our promise of service excellence through continually transforming our customer experience platform will be essential.
Recognised as a Supplier of Choice and an Employer of Choice, it is an exciting time to join our business. We are a company proud of our Brand, our People and our Products and we are seeking exceptional candidates to join our growing and fast paced business based in our Adelaide Head Office. In joining our company, this will be your opportunity to make an impact across a global business as we continue to expand into existing and emerging markets nationally and worldwide.
Reporting through to the CEO, the Group Customer Experience Manager will provide leadership, innovation and insight to drive an industry leading customer experience and continue to extend the Group’s reputation for reliability and excellence. You will be the change champion to lead the transformation of systems, processes and service standards across the Group to create a new level of service that delivers both internal and external customer excellence. Leveraging world class technical solutions, translating the vision into clear project timeframes and applying business analytics to track lead indicators will be key to your success.
We are seeking candidates with experience in a similar senior management position, with clear success in delivering a strategy across all customer touch points. If you are passionate about championing the customer experience, then this opportunity will allow you to make a real impact in a growing business.
Enquires welcome to Jessica Forte, Group Talent Manager +61 8 8348 3200. To learn more about our organisation and to apply for this position, please visit our website at www.detmold.com.au
