Account Coordinator

Job No: DG294

Location: Adelaide

Employment Status: Full-time

No. of Vacancies: 2

Closing Date: 27 Sep 2018 AEST

• Join a Market Leading Global Business;
• Dynamic team with a passion for excellence in customer service;
• Work with Well-Known National & Global Brands

About our Organisation 

Detpak is the dynamic sales and marketing arm of the Detmold Group, created to specifically service the needs of the food industry.  The Global Brands & Corporate Accounts division was formed to specially service the Detpak globally recognised Quick Service Restaurant customer group.

About our Opportunity

Our business is experiencing exciting growth and we have opportunities for people with a passion for delivering excellence in customer service to join our Account Coordinator team based in Adelaide.  Reporting to the Manager Customer Sales & Service – Global Brands and Corporate Accounts our opportunities suit experienced Account Coordinators.

Working as an integral member of our team the key responsibilities will include:

• Coordinating services to nominated key accounts and the support and back up for service delivery across the Global Brands & Corporate Accounts portfolio.
• Coordinating internal and external stakeholders, to ensure accurate on time delivery of goods to all Global Brands & Corporate Accounts customers.
• Proactively addressing customer concerns and requests, developing solutions that demonstrate the Detpak promise of delivering quality, value and service.
• Providing superior customer service to new and existing Global Brands & Corporate Accounts and developing significant relationships with key customers.
• Promoting the organisation’s products and services to customers through all interactions and telephone contact.
• Coordinating debtors and aged stock management.
• Supporting the new product development enquiry process, including samples management managing artwork transition, mock-ups and concepts.
• Processing customer orders with a high level of accuracy and efficiency for nominated key accounts in a timely manner

Successful candidates will have previous experience in a similar role with a focus on delivering excellence in service.  A customer focused approach will ensure success, as will the ability to work in a fast-paced environment. We offer a supportive team environment with genuine development and career growth opportunities.

This is a great opportunity to join a global company and if you believe you have the right credentials to join our dynamic business, we would welcome your application.  Confidential telephone enquiries are welcome to Rachel Kennett, HR Manager on +61 8 8348 3885.  To learn more about our organisation and to apply for this position, please visit our website at www.detmoldgroup.com.  Applications close 5p.m. Friday, 14 September 2018