Detmold Group

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Team Leader – Customer Service

Job No: DG369
Location: Adelaide

  • Join a Market Leading Global Business with a head office based in Adelaide;
  • Lead a dynamic team with a passion for excellence in customer service;
  • Work with some of Australia’s best-known brands

About our Organisation 

Detpak is the dynamic sales and marketing arm of the Detmold Group.  The Global Brands division is the largest business unit in the group and was established to provide a premium service offering to our platinum customers.

About our Opportunity

Due to exciting growth within our Global Brands and Corporate Accounts division we are seeking a highly capable Team Leader with a passion for providing excellence in customer service and leading and mentoring a high performing sales support team.  Based in Adelaide and reporting to the General Manager Sales - Global Brands Australia/NZ the main purpose of this role is to lead and develop the sales support team and provide customer service excellence to enable our continued business growth.  As required, this role will also provide account coordination support within the team.

Key characteristics of the successful candidate include:

  • Proven experience in delivering customer service excellence
  • Outstanding leadership and mentoring skills
  • Strong two-way communication skills
  • Ability to simplify complex problems and drive adherence to Group Policy & Procedures
  • Highly energised with a strong work ethic and ability to lead from the front
  • The ability to develop, maintain and leverage effective relationships with key internal stakeholders

If you are seeking a leadership challenge and wanting to learn and grow your career with a global company, then this is the opportunity for you.  This role will suit experienced customer service professionals or leaders and wanting to take the next step in their career.    

If you believe you have the right credentials to join our dynamic business, we would welcome your application.  Confidential telephone enquiries are welcome to Rachel Kennett, HR Manager on +61 8 8348 3227 if you would like to discuss the position description and key responsibilities of this role.  To learn more about our organisation and to apply for this position, please visit our website at www.detmoldgroup.com

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