Detmold Group

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Account Coordinator

Job No: DG448
Location: Adelaide

Maternity Leave Cover – Fixed Term Contract (up to 9 months)

  • Join a Market Leading Global Business
  • Dynamic Team with a Passion for Excellence in Customer Service
  • Work with Well-Known Brands

About our Organisation

Established in 1948, the Detmold Group is an Australian family-owned and operated business, supplying some of the world’s largest and most iconic food and retail brands. The Detpak arm of the Group was created specifically to service the packaging needs of the food industry. Within the Corporate Brands division, we design, manufacture, and supply our globally recognised Quick Service Restaurants (QSR) customer group with world-class paper and cardboard packaging products.

About our Opportunity

We’re looking for someone who is focused, organised, and proactive, with a passion for delivering excellence in customer service to join our business in an Account Coordinator role, based in Adelaide, South Australia.  This role provides key support for the Corporate Accounts /Global brands business, and requires you to work in close collaboration with the Business Managers, as well as Group Supply Chain, to deliver on customer service priorities and business objectives.

Your key responsibilities will include:

  • Ensuring ordering and forecasting requirements are completed accurately, and container tracking and customer stock reporting is done on a timely basis
  • Coordinating internal and external stakeholders, to ensure accurate on time delivery of goods
  • Proactively addressing customer concerns and requests, managing the credit claims process efficiently, and developing solutions that demonstrate the Detpak promise of delivering quality, value, and service
  • Providing superior customer service to new and existing accounts, developing significant relationships with key customers
  • Coordinating inventory management
  • Supporting the new product development enquiry process, including samples management managing artwork transition, mock-ups and concepts.

You will have previous experience in a similar role with a focus on delivering excellence in service within a fast-paced environment. Your customer-focused approach and ability to process orders with a high level of accuracy in a timely manner will ensure your success.

This is a great opportunity to join a global company. We offer a supportive team environment with genuine development and career-growth opportunities.

Confidential telephone enquiries are welcome to Rachel Kennett, HR Manager Australia / NZ Sales on (08) 8348 3227.  To learn more about our organisation and to apply for this position, please visit our website at www.detmoldgroup.com.

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