Account Coordinator Detpak

Job No: DG527

Location: Mangere, Auckland

Employment Status: Full-time

Closing Date: 7 May 2021 AEST

• Join a Market Leading Global Business;
• Dynamic team with a passion for excellence in customer service;
• Work with Well-Known Brands 

About our Organisation

Established in 1948, the Detmold Group is an Australian family-owned and operated business, supplying some of the world’s largest and most iconic food and retail brands. The Detpak arm of the Group was created specifically to service the packaging needs of the food industry. At Detpak, we design, manufacture, and supply the foodservice industry with world-class paper and cardboard packaging products.

About our Opportunity

We’re looking for someone who is passionate about delivering excellent customer service, to join our growing business, based near Auckland Airport.  This role provides key support for the NZ business, and requires you to work in close collaboration with the Detpak NZ Sales Team, as well as Group Supply Chain, to deliver on customer service priorities and business objectives.

Your key responsibilities will include:

• Ensuring ordering and invoicing requirements for nominated accounts are completed accurately, and container tracking and customer stock reporting is done on a timely basis
• Providing superior customer service to new and existing NZ Sales Accounts, developing significant relationships with key customers
• Proactively addressing customer concerns and requests, developing solutions that demonstrate the Detpak promise of delivering quality, value and service
• Promoting the organisation’s products and services to customers through all interactions and telephone contact
• Coordinating services to nominated accounts, and providing support and back-up for service delivery across the Detpak Account portfolio
• Coordinating debtors and aged stock management

This is a busy role where your ability to multi-task is crucial: responding to customer enquiries on the telephone and via email, as well as efficiently and accurately processing a high volume of orders and invoices.  Our ideal candidate will have previous experience in a similar role, providing outstanding customer service in a fast-paced environment. 

This is a great opportunity to join a global company. We offer a supportive team environment with genuine development and career-growth opportunities.

Confidential telephone enquiries are welcome to Elaine Dillon, HR Business Partner on 021 980 044.  To learn more about our organisation and to apply for this position, please visit our website at www.detmoldgroup.com. 

Applications close 5pm on Friday 7^th May, 2021.